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Terms & Privacy Policy

Terms

Terms & Conditions

Last Updated: January 13, 2026

Welcome to Gold Tech SMM. These Terms & Conditions govern your access to and use of our website, SMM panel, products, services, reseller services and related features.

By registering an account, adding funds, placing an order or using any service provided through Gold Tech SMM, you confirm that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these Terms, please do not use our website or services.

1. Definitions

In these Terms:

  • "Gold Tech SMM," "we," "us" or "our" refers to the operator of the Gold Tech SMM platform.

  • "Website" refers to the Gold Tech SMM website and associated pages.

  • "User," "you" or "your" refers to any person or business accessing or using our services.

  • "Account" refers to your registered Gold Tech SMM account.

  • "Order" refers to a request submitted through our platform for a particular SMM service.

  • "Service" refers to any social-media marketing or digital promotion service available through the platform.

  • "Balance" refers to funds available in your Gold Tech SMM account for purchasing services.

  • "Reseller" refers to a user authorized to resell Gold Tech SMM services to their own customers.

2. Acceptance of Terms

By using Gold Tech SMM, you agree to comply with these Terms & Conditions, our Privacy Policy and any additional rules or requirements displayed on individual services.

These Terms apply to all users, including normal customers, businesses, agencies and resellers.

We reserve the right to update these Terms when necessary. Updated Terms will become effective when published on our website. Your continued use of the platform after changes are published constitutes acceptance of the revised Terms.

3. Eligibility

You must have the legal capacity to enter into an agreement in your jurisdiction to use our services.

You are responsible for ensuring that your use of Gold Tech SMM complies with all applicable laws and regulations.

If you register on behalf of a business or organization, you confirm that you have authority to use the account on its behalf.

4. Account Registration

When creating an account, you agree to provide accurate and current information.

You are responsible for:

  • Maintaining the confidentiality of your login details.

  • Protecting your password.

  • All activity carried out through your account.

  • Immediately notifying us if you suspect unauthorized access.

  • Providing accurate contact information.

You must not create accounts for fraudulent, deceptive or unlawful purposes.

We reserve the right to suspend or terminate accounts containing false information or accounts involved in abuse, fraud or prohibited activities.

5. Our Services

Gold Tech SMM provides social-media marketing and promotional services through its platform.

Services may include, depending on availability:

  • Social-media followers

  • Likes

  • Views

  • Subscribers

  • Comments

  • Shares

  • Engagement services

  • Social-media promotional services

  • Reseller services

  • Other digital marketing services listed on the platform

Service availability, pricing, delivery speed, quantity, refill period and other specifications may vary between services.

The exact description displayed for a service at the time an order is placed forms part of the order conditions.

6. Orders

Before placing an order, you are responsible for checking:

  • The selected service.

  • The service description.

  • Quantity.

  • Target URL or username.

  • Service requirements.

  • Delivery information.

  • Refill conditions, where applicable.

Orders are normally processed automatically after successful payment or deduction from your account balance.

Once an order has entered processing or delivery, cancellation may not be possible.

We reserve the right to reject or cancel an order where:

  • The submitted information is invalid.

  • The target does not meet the service requirements.

  • The service is unavailable.

  • The order violates these Terms.

  • The target contains prohibited or unlawful content.

  • Technical circumstances prevent delivery.

7. Target Links and User Information

You must provide accurate links, usernames or other information required for the selected service.

You are solely responsible for ensuring that the submitted target belongs to you or that you have permission to promote it.

Gold Tech SMM does not require your social-media account password.

Never submit passwords, authentication codes, banking PINs or other confidential credentials through an order form.

If you provide an incorrect link or username, we may be unable to correct or reverse the order.

8. Service Delivery

Delivery times shown on the website are estimates and are not guaranteed deadlines unless expressly stated otherwise.

Delivery may be affected by:

  • Social-media platform changes.

  • Provider availability.

  • Network or technical problems.

  • High order volumes.

  • Platform restrictions.

  • Maintenance.

  • Third-party service interruptions.

An order may therefore start immediately, gradually or later than the estimated start time.

We are not responsible for delays caused by circumstances outside our reasonable control.

9. Service Results and Retention

Social-media platforms may remove, reduce or otherwise change followers, likes, views, subscribers or other engagement after delivery.

Where a service specifically includes a refill or replacement period, eligible losses may be refilled according to the individual service description.

Refills do not apply automatically to every service.

A refill may be denied where:

  • The order has no refill guarantee.

  • The refill period has expired.

  • The target account or post has been changed, deleted or made unavailable.

  • The original order is still processing.

  • The loss is unrelated to the original delivered quantity.

  • The service description contains different conditions.

We do not guarantee permanent retention of delivered engagement.

10. Payments and Account Balance

Users may add funds using the payment methods made available on Gold Tech SMM.

Once payment has been successfully confirmed, funds are credited to the user's Gold Tech SMM balance automatically.

Users are responsible for confirming the correct amount and payment information before completing a transaction.

You must not use fraudulent payment methods, stolen payment credentials, unauthorized accounts or chargeback schemes.

Where we reasonably believe a payment is fraudulent, disputed or unauthorized, we may suspend the relevant account or transaction while the matter is investigated.

11. Refunds

Refunds are handled according to the circumstances of the transaction and the applicable service conditions.

Where an order cannot be completed because of a technical or service-related failure attributable to our platform or service provider, the applicable unused amount may be returned to the user's Gold Tech SMM balance or otherwise handled in accordance with our refund procedures.

Orders that have already been successfully delivered are generally not eligible for cancellation or refund merely because the customer subsequently changes their mind.

Incorrect links, usernames, quantities or service selections submitted by the customer may not qualify for a refund.

Where a service includes a refill mechanism, eligible losses should normally be handled through the applicable refill process rather than a cash refund.

12. Prohibited Activities

You may not use Gold Tech SMM for:

  • Illegal activities.

  • Fraud or scams.

  • Phishing.

  • Malware or malicious software.

  • Harassment or threats.

  • Hate speech or discriminatory campaigns.

  • Content intended to facilitate criminal activity.

  • Impersonation or identity fraud.

  • Unauthorized access to accounts or systems.

  • Spam campaigns.

  • Attempts to compromise or disrupt social-media platforms.

  • Any activity that violates applicable law.

We reserve the right to refuse services involving content or activities that we reasonably believe are unlawful, abusive, fraudulent or harmful.

13. Social-Media Platform Rules

Gold Tech SMM is an independent service provider and is not affiliated with, endorsed by or sponsored by Instagram, Facebook, TikTok, YouTube, X, Telegram or other third-party social-media platforms unless expressly stated otherwise.

Third-party platform names and trademarks are used for identification and service compatibility purposes.

Users remain responsible for complying with the Terms of Service and policies of the social-media platforms they use.

Social-media platforms may change their policies, algorithms, detection systems or restrictions at any time.

As a result, we cannot guarantee that third-party platforms will not remove delivered engagement or take action against an account.

14. Account Safety

Gold Tech SMM does not guarantee that use of an SMM service will prevent an account from being restricted, limited, suspended, demonetized or terminated by a third-party platform.

Users should understand the potential risks associated with purchasing social-media engagement and should use services responsibly.

We are not responsible for actions independently taken by Instagram, Facebook, TikTok, YouTube, X, Telegram or other third-party platforms.

15. Reseller Accounts

Gold Tech SMM may provide reseller services to approved users.

Resellers are responsible for:

  • Managing their own customers.

  • Providing accurate information to their customers.

  • Setting their own retail prices.

  • Providing customer support to their customers where applicable.

  • Complying with applicable laws.

  • Ensuring their customers do not use services for prohibited activities.

Resellers must not falsely claim to be Gold Tech SMM or falsely represent that they are employees, agents or official representatives of Gold Tech SMM.

Resellers may not use Gold Tech SMM branding in a manner that creates a false impression of official affiliation without authorization.

16. API Services

Where API access is provided, API credentials must be kept confidential.

You must not:

  • Share API credentials publicly.

  • Attempt to bypass API limits.

  • Abuse or overload the API.

  • Attempt unauthorized access.

  • Reverse engineer restricted systems.

  • Use the API for unlawful activities.

We reserve the right to suspend API access where abuse, excessive usage or security concerns are identified.

17. Promotions and Bonuses

Promotional credits, bonuses, discounts and special offers may be subject to additional conditions.

Unless specifically stated otherwise:

  • Promotional balances may not be exchangeable for cash.

  • Promotional credits may have expiry dates.

  • Certain services may be excluded from promotions.

  • We may cancel promotional benefits obtained through abuse, fraud or manipulation.

We reserve the right to modify or discontinue promotions.

18. Intellectual Property

All Gold Tech SMM branding, logos, website designs, software, text, graphics and other original materials are protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, redistribute or commercially exploit our proprietary materials without prior authorization.

Third-party trademarks remain the property of their respective owners.

19. Privacy and Personal Information

We may collect and process information necessary to create accounts, process orders, provide customer support, process payments, prevent fraud and operate our platform.

Personal information will be handled according to our Privacy Policy and applicable data-protection requirements.

Users should not submit unnecessary personal information through order forms or support channels.

20. Service Availability

We attempt to keep Gold Tech SMM available and operational at all times, but we do not guarantee uninterrupted access.

The platform may occasionally be unavailable because of:

  • Maintenance.

  • Software updates.

  • Hosting problems.

  • Network interruptions.

  • Security incidents.

  • Third-party provider problems.

  • Other circumstances beyond our reasonable control.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Gold Tech SMM shall not be responsible for indirect, incidental, special or consequential losses arising from your use of the platform or third-party social-media services.

This includes, where legally permitted:

  • Loss of business.

  • Loss of profits.

  • Loss of followers or engagement.

  • Loss of account access.

  • Loss of data.

  • Loss of reputation.

  • Third-party platform restrictions.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

22. Account Suspension and Termination

We may suspend or terminate an account where we reasonably believe that the user:

  • Violates these Terms.

  • Uses the platform for unlawful activities.

  • Engages in fraud.

  • Abuses payment systems.

  • Attempts to exploit technical vulnerabilities.

  • Harasses our employees or support team.

  • Attempts unauthorized access.

  • Misuses promotional offers.

  • Creates security or operational risks.

Where appropriate, we may restrict access while investigating suspected violations.

23. Chargebacks and Payment Disputes

Before initiating a payment dispute or chargeback, users should contact Gold Tech SMM support so that the issue can be investigated.

Fraudulent or abusive chargebacks may result in account suspension or termination.

Nothing in this section limits any rights that cannot legally be waived.

24. Third-Party Services

Some services may depend on third-party providers or external platforms.

We do not control the policies, availability, algorithms, systems or decisions of third-party platforms.

Changes made by third parties may affect the availability, quality, speed or retention of a service.

25. No Guarantee of Business Success

Our services are intended to provide social-media promotional services.

We do not guarantee:

  • Viral content.

  • Increased sales.

  • Increased revenue.

  • Increased website traffic.

  • Increased conversions.

  • Permanent followers or engagement.

  • Specific business results.

Marketing performance depends on numerous factors beyond our control.

26. Customer Support

Customers may contact Gold Tech SMM through the official support channels provided on the website.

When contacting support about an order, you should provide the relevant order ID and sufficient information for us to investigate the issue.

We aim to respond within a reasonable period, but response times may vary depending on demand and the nature of the request.

27. Changes to Services

We may modify, replace, suspend or discontinue individual services at any time.

Service prices, descriptions, delivery estimates and availability may also change.

Changes will not normally affect orders that have already been completed, except where necessary to correct technical or fraudulent transactions.

28. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which Gold Tech SMM operates, subject to any mandatory consumer-protection or other legal rights applicable to users.

Any disputes should first be submitted to Gold Tech SMM for good-faith resolution before formal proceedings are initiated, where legally permissible.

29. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the maximum extent permitted by law.

30. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy and any other policies expressly referenced on the website, constitute the agreement governing your use of Gold Tech SMM services.

31. Contact

If you have questions regarding these Terms & Conditions, orders, payments or services, please contact Gold Tech SMM through the official contact details provided on our website.

Your Agreement

By registering, depositing funds, placing an order or using Gold Tech SMM, you confirm that you have read, understood and agreed to these Terms & Conditions.

Gold Tech SMM
Social Media Marketing Services
Website: goldtechagency.com

Privacy Policy

Privacy Policy

Last Updated: January 13, 2026

Gold Tech SMM ("Gold Tech SMM," "we," "us" or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, SMM panel and related services.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it, when we may share it, and the choices available to you.

By accessing or using Gold Tech SMM, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Gold Tech SMM operates an online social-media marketing platform providing digital promotional and SMM services.

For privacy-related questions or requests, users may contact us through the official contact details published on our website:

Website: goldtechagency.com

2. Information We Collect

Depending on how you use our platform, we may collect the following categories of information.

2.1 Account Information

When you create an account, we may collect:

  • Name or username.

  • Email address.

  • Telephone/mobile number where provided.

  • Password or authentication information.

  • Account preferences.

  • Referral information.

  • Other information necessary to operate your account.

Passwords are intended to be stored using appropriate security measures and should never be shared with another person.

2.2 Order Information

When you place an order, we may collect information such as:

  • Order ID.

  • Selected service.

  • Quantity ordered.

  • Target URL.

  • Social-media username or public profile information supplied for delivery.

  • Order status.

  • Date and time of the order.

  • Related account balance and transaction information.

You should only submit URLs, usernames or other information that you are authorized to use.

2.3 Payment Information

When you add funds or purchase services, we may receive information necessary to confirm and record the transaction.

Depending on the payment method used, this may include:

  • Transaction reference.

  • Amount paid.

  • Payment status.

  • Payment date and time.

  • Payment method.

  • Relevant payment-provider identifiers.

Where payment processing is handled by a third-party payment provider, payment information may be processed according to that provider's privacy policy.

Gold Tech SMM does not request your bank PIN, mobile-money PIN, card PIN or account password through ordinary website forms.

Never provide such confidential credentials to anyone claiming to represent Gold Tech SMM.

3. Information We Receive Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

  • IP address.

  • Browser type.

  • Device type.

  • Operating system.

  • Approximate location derived from IP address.

  • Pages visited.

  • Referring website.

  • Date and time of access.

  • General website usage information.

  • Error and diagnostic information.

This information helps us operate, secure and improve the platform.

4. Cookies and Similar Technologies

Gold Tech SMM may use cookies and similar technologies.

Cookies may be used to:

  • Keep users logged in.

  • Maintain sessions.

  • Remember preferences.

  • Improve website functionality.

  • Analyze website traffic.

  • Improve security.

  • Understand how visitors use the platform.

Some cookies may be provided by third-party services used on our website.

You can configure your browser to reject or delete cookies. However, disabling certain cookies may affect website functionality.

5. How We Use Your Information

We may use collected information to:

  • Create and manage user accounts.

  • Authenticate users.

  • Process orders.

  • Deliver purchased services.

  • Process and verify payments.

  • Maintain account balances.

  • Provide customer support.

  • Respond to inquiries.

  • Process refunds or order-related issues.

  • Prevent fraud and abuse.

  • Detect security threats.

  • Maintain and improve our website.

  • Monitor system performance.

  • Communicate important service information.

  • Send promotional communications where permitted.

  • Maintain business and financial records.

  • Comply with legal and regulatory obligations.

We will not use personal information for purposes that are materially incompatible with the purposes for which it was collected unless permitted or required by applicable law.

6. Marketing Communications

Where permitted by applicable law, we may send information about:

  • New services.

  • Promotions.

  • Discounts.

  • Platform updates.

  • Reseller opportunities.

  • Important account information.

You may unsubscribe from non-essential promotional communications using the available unsubscribe mechanism or by contacting us.

Service-related communications, such as security notices, order updates and important account notifications, may still be sent where necessary to provide the service.

7. Sharing of Information

We do not sell your personal information as a business practice.

We may share information where reasonably necessary with:

Payment Providers

Payment information may be shared with or processed by payment providers to complete transactions, verify payments, prevent fraud and resolve disputes.

Service Providers

We may use third-party providers for services such as:

  • Hosting.

  • Website infrastructure.

  • Email delivery.

  • SMS or communication services.

  • Analytics.

  • Security.

  • Customer support.

  • Payment processing.

  • Technical maintenance.

These providers may only receive information reasonably necessary to perform their services.

Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, court order, legal process or legitimate government request.

Fraud and Security Investigations

We may disclose relevant information where necessary to investigate suspected fraud, abuse, unauthorized access or other security incidents.

8. Third-Party Social-Media Platforms

Gold Tech SMM provides services relating to third-party social-media platforms.

These may include platforms such as:

  • Instagram.

  • Facebook.

  • TikTok.

  • YouTube.

  • X.

  • Telegram.

  • Other platforms supported by our services.

We generally process the public URLs, usernames and other information necessary to deliver an order.

Gold Tech SMM does not require your social-media password to place an ordinary SMM order.

Third-party social-media platforms have their own privacy policies and terms. We are not responsible for how those platforms independently collect, use or process information.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access.

  • Unauthorized disclosure.

  • Loss.

  • Misuse.

  • Alteration.

  • Destruction.

Security measures may include access controls, authentication systems, encryption where appropriate, monitoring and secure hosting practices.

However, no internet-based system can be guaranteed to be completely secure.

Users are responsible for protecting their account credentials and should immediately notify us if they suspect unauthorized access.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The nature of the information.

  • The purpose for which it was collected.

  • The user's relationship with us.

  • Accounting requirements.

  • Legal obligations.

  • Fraud-prevention requirements.

  • Dispute resolution.

  • Security requirements.

When information is no longer reasonably required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

11. Your Data Protection Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of information where legally applicable.

  • Request restriction of certain processing.

  • Object to certain processing.

  • Withdraw consent where processing is based on consent.

  • Request information about how your personal data is processed.

  • Lodge a complaint with the relevant data-protection authority where applicable.

Some requests may be subject to legal or legitimate-business limitations.

12. Kenya Data Protection

Where applicable, Gold Tech SMM will process personal information in accordance with the Kenya Data Protection Act, 2019 and applicable data-protection regulations.

Where required, we will take appropriate measures regarding lawful processing, data security, retention, user rights and handling of personal information.

For more information about data protection in Kenya, users may consult the Office of the Data Protection Commissioner.

13. Children's Privacy

Gold Tech SMM services are not intended for children who are below the minimum age permitted to use the service under applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe that a child has provided personal information to us improperly, please contact us so that appropriate action can be considered.

14. International Data Transfers

Some of our technology, hosting, payment, communication or service providers may operate outside Kenya.

Where personal information is transferred to another country, we will take reasonable steps to ensure that the transfer and processing are handled in accordance with applicable data-protection requirements.

15. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of external websites.

We encourage users to review the privacy policies of third-party websites before providing personal information.

16. Account Deletion

Where available, users may request closure or deletion of their Gold Tech SMM account by contacting our support team.

Account deletion may not result in immediate deletion of every record where we are legally or reasonably required to retain certain information for:

  • Accounting.

  • Fraud prevention.

  • Security.

  • Legal compliance.

  • Dispute resolution.

  • Legitimate business purposes.

17. Fraud Prevention and Security Monitoring

We may process technical and account information to detect and prevent:

  • Fraudulent payments.

  • Unauthorized account access.

  • Multiple abusive accounts.

  • Automated attacks.

  • Chargeback abuse.

  • Platform manipulation.

  • Other security threats.

This may involve analyzing account activity, IP addresses, transaction information and technical logs.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our services.

  • Technology.

  • Legal requirements.

  • Data-protection practices.

  • Business operations.

When changes are made, we will update the Last Updated date at the top of this page.

Users are encouraged to review this page periodically.

19. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact Gold Tech SMM through the official contact channels provided on our website.

Gold Tech SMM
Website: goldtechagency.com

20. Your Acceptance

By creating an account or using Gold Tech SMM, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your information as described above, subject to applicable law.

Gold Tech SMM
Social Media Marketing Services

Quick Links

Contact Informations

  • Tel: +254739860332
  • E-mail: info@goldtechagency.com
  • Working Hour: Mon-Sun 09 am-10 pm